More Information

With global headquarters and an extensive network of logistics hubs and customer service centers, we’re here to create that feeling of home for everyone, anywhere.
Our corporate headquarters in Boston and Berlin are surrounded by world-class technology and educational institutions, providing access to top talent.
We operate 18 fulfillment and 38 delivery centers representing millions of square feet across the U.S., Germany, Canada, and the U.K.
Our Sales & Service teams in the U.S., Germany, Ireland, Canada, and the U.K. along with our virtual team allow us to meet the needs of our global customer base.

Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service.
We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results.
We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition.

The Wayfair FAQ

How are small items delivered?
In most cases, deliveries will be made by UPS or FedEx. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier. If you have any special delivery instructions, write a note with the delivery date and place it on your door. Include your name, request, and tracking number.In some cases, if an item is slightly larger, we may drop it at a dry location as near as possible to your door. Please note that items in small parcels are not brought inside the property.

Can large items be stored before I receive delivery?
If you need your item held in storage before delivery to your home, our Wayfair Delivery Agencies can hold your item for a maximum of 15 days. Once the storage request expires, your item will be auto-scheduled for the next available delivery date. Wayfair cannot hold items for more than 15 days, and must be delivered upon the soonest delivery date after the 15 day mark. If not delivered, return fees will apply. Please contact us to request a storage hold.

What are the shipping costs for orders?
Most orders qualify for free shipping. Here's how it works:
Orders under $35 have a flat shipping rate of $4.99. On some larger items, your delivery may default to Full Service Delivery for $99.99, however you will have the option to downgrade this if you wish.You'll see the "Free Shipping" message displayed under the price of the product while browsing and next to the image(s) on the product page. If your order doesn't qualify for free shipping, any associated shipping costs will be listed in your Cart and during Checkout.However, there are a few exceptions:
We cannot ship to P.O. boxes or military APOs.
Additional shipping charges may apply for Alaska, Hawaii, and U.S. Territories.
Non-standard items such as flooring or specific large fixtures might not be eligible for free shipping.
Some suppliers may require us to charge shipping fees. Any applicable charges will be detailed in your cart prior to checkout.

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